Refund Policy

Our Commitment to Service Quality

Netrovia IT is dedicated to client satisfaction and the delivery of high-quality, professional IT services. Our refund policy applies specifically to pre-paid service fees and is designed to be fair and transparent.

Eligibility for Refunds

Monthly/Quarterly Managed Services: Refunds for ongoing managed services are typically not provided once the service period has commenced. However, if a cancellation is requested, a pro-rata refund may be considered for any unused full months of a pre-paid long-term contract (e.g., annual contract paid upfront), less any setup or termination fees.

Project-Based Services (e.g., Consulting, Migration): Refunds are not available for work that has been completed and accepted by the client. If a project is canceled by the client before substantial work has begun, a refund of the initial deposit or pre-payment may be issued, less any costs incurred for initial planning, assessment, or resource allocation.

Software/License Fees: Fees paid for third-party software licenses or cloud subscriptions managed by Netrovia IT are non-refundable, as per the third-party vendor’s policies.

Service Credit: In cases of documented, prolonged service failure or breach of our Service Level Agreement (SLA), a service credit equivalent to the affected service period may be offered for future service fees, as outlined in the client’s service contract.

Requesting a Refund

All refund requests must be submitted in writing to your assigned Account Manager or to [email protected]. The request must include the reason for the refund and supporting documentation. All requests will be reviewed on a case-by-case basis according to the terms of your specific Service Agreement.

Processing

Approved refunds will be processed back to the original method of payment within 10-15 business days.—–Terms and Conditions